1.Information we collect

We collect the following types of information to provide and improve our Services:

2.How we use your information

• To create and manage your account.
• To schedule pickups, process orders, and deliver your laundry.
• To process payments and prevent fraud.
• To send order updates, receipts and service notifications.
• To provide customer support and resolve issues.
• To improve our Services and (with your consent) send offers and promotions.
• To comply with legal obligations.

3.How we share your information

We do not sell your personal information. We share it only as needed:

• Delivery partners / staff — to pick up and deliver your orders.
• Payment processors — to securely handle transactions.
• Service providers — cloud hosting, notifications and analytics that help us run the Services.
• Legal & safety — when required by law, regulation, or to protect rights and safety.
• Business transfers — in connection with a merger, acquisition or sale of assets.

4.Third-party services

We rely on trusted third parties to operate the Services, which process some data on our behalf:

• Google Firebase (Google LLC) — authentication, database, hosting and push notifications.
• [Razorpay / your payment gateway] — payment processing.
• [Analytics provider, if any] — usage analytics.

These providers have their own privacy policies governing how they handle data.

5.Notifications

We send push notifications and messages about your orders. Promotional messages are sent only where permitted, and you can opt out at any time from your device settings or by contacting us.

6.Cookies & analytics

Our website may use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings.

7.Data security

We use reasonable technical and organisational measures — such as encrypted connections and access controls — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8.Data retention

We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. When no longer needed, data is deleted or anonymised.

9.Your rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent for marketing communications.

To exercise any of these rights, contact us using the details in Section 12.

10.Children’s privacy

Our Services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.

11.Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows the latest version. Significant changes will be communicated through the app or website. Continued use of the Services means you accept the updated Policy.

12.Contact & grievance officer

For any questions, requests or complaints about your privacy, contact us:

• Email: privacy@cleavo.in
• Phone: +91 90000 00000
• Address: [Your registered business address]